Return & Refund Policy

Last Updated: September 26, 2026

LayerBuddy is a 3D printing e-commerce brand operated by Rawque Studios. We want you to be happy with your purchase and aim to ensure that every product is made, packed, and delivered with care.

This policy explains when returns, replacements, cancellations, and refunds may be available.

1. Returns & Replacements

We accept returns or provide replacements when a product:

  • Arrives damaged during delivery

  • Has a manufacturing defect

  • Is significantly different from the product description or specifications shown on our website

  • Is the wrong product

  • Is missing an essential part or component included with the order

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

For products damaged during delivery, please contact us within 48 hours where possible and provide clear photographs or video of the package and product.

2. Products That Are Not Eligible for Return

Returns may not be accepted for products that:

  • Have been used, modified, painted, assembled, or altered after delivery, unless the issue itself is related to a manufacturing defect

  • Have been damaged due to improper handling, storage, installation, or use

  • Show normal wear and tear

  • Have been damaged after delivery for reasons unrelated to a manufacturing defect

  • Have only minor variations in colour, texture, layer lines, or surface finish that are inherent to the 3D printing process and do not materially affect the product

Because our products are 3D printed, minor variations in layer lines, surface texture, dimensions, colour, and finish may occur between individual pieces. These natural manufacturing variations are not considered defects unless they materially affect the product’s intended appearance or functionality.

3. Customised & Made-to-Order Products

Some LayerBuddy products may be customised, personalised, or produced specifically according to customer requirements.

Once production of a customised or made-to-order product has started, cancellation or return due to a change of mind may not be possible.

However, customised or made-to-order products remain eligible for appropriate resolution if they arrive damaged, are defective, are incorrect, or are materially different from the agreed specifications.

4. Order Cancellation

You may request cancellation of an order before it has entered production or been dispatched.

Please contact us as soon as possible with your order number.

Once production has started or the order has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved, the refund will be initiated to the original payment method used for the purchase.

5. How to Request a Return or Replacement

Please contact us with the following information:

  • Order number

  • Name used for the order

  • Description of the issue

  • Clear photographs or video showing the issue

  • Photographs of the packaging and shipping label, where applicable

We may request additional information to understand and verify the issue.

Please do not send a product back without receiving return instructions from LayerBuddy.

6. Return Shipping

If a return is approved because the product was defective, damaged during delivery, incorrect, or materially different from what was ordered, LayerBuddy will provide appropriate return instructions and may arrange or reimburse reasonable return shipping costs, depending on the circumstances.

If a return is approved for another reason, any applicable return shipping costs will be communicated before the return is processed.

7. Inspection

Returned products may be inspected after they are received.

Depending on the nature of the issue, LayerBuddy may provide:

  • A replacement product

  • A replacement part or component

  • A repair or other suitable resolution

  • A full refund

  • A partial refund

The appropriate resolution will depend on the circumstances of the individual order.

8. Refunds

When a refund is approved, it will be initiated to the original payment method used to make the purchase.

LayerBuddy generally initiates approved refunds within 5–7 business days after the refund has been approved and, where applicable, the returned product has been received and inspected.

After the refund has been initiated, the time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or other payment service provider.

9. Partial Refunds

A partial refund may be offered where:

  • Only part of an order is affected

  • A product has a minor issue that does not require a complete return

  • A suitable partial resolution is agreed upon with the customer

The applicable refund amount will be communicated before the refund is processed.

10. Damaged Products

If your package or product arrives damaged, please contact us within 48 hours of delivery.

Please keep the original packaging until the issue has been reviewed, as photographs or other information about the packaging may be required to assess potential damage during transit.

We may request photographs or video showing:

  • The outer package

  • Shipping label

  • Internal packaging

  • Damaged product

Based on the assessment, we may provide a replacement, replacement component, refund, or another appropriate resolution.

11. Incorrect or Missing Products

If you receive an incorrect product or an item included in your order is missing, please contact us within 7 days of delivery.

After reviewing the information provided, we may send the correct or missing item or provide another appropriate resolution.

12. Refund for Undelivered or Returned Orders

If an order cannot be delivered and is returned to LayerBuddy due to circumstances attributable to the customer, such as an incorrect or incomplete address, refusal to accept the shipment, or repeated failed delivery attempts, we may contact you regarding re-shipment.

If a refund is applicable, the amount may be adjusted for shipping or other costs already incurred, where permitted by applicable law.

13. No Change-of-Mind Returns

Unless otherwise stated on the product page or agreed by LayerBuddy, we generally do not accept returns solely because a customer has changed their mind after receiving a product.

This does not affect your rights regarding products that are defective, damaged, incorrect, or materially different from their description or agreed specifications.

14. Contact Us

For return, replacement, cancellation, or refund requests, please contact LayerBuddy using the contact details provided on our website.

Please include your order number in your communication so that we can assist you efficiently.

15. Policy Updates

LayerBuddy may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

The updated policy will be published on this page with the revised date.

LayerBuddy
Operated by Rawque Studios
India

hello@layerbuddy.com
(+91) 8006502002