Privacy Policy
Last Updated: September 26, 2026
LayerBuddy is a 3D printing e-commerce brand operated by Rawque Studios. We respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal and Contact Information
When you place an order, contact us, or otherwise interact with our website, we may collect information such as:
Full name
Email address
Phone number
Billing address
Shipping address
PIN code
Other information you voluntarily provide to us
Order Information
When you place an order, we may collect information relating to your purchase, including:
Products purchased
Order number
Product specifications
Customisation details
Order amount
Shipping and delivery information
Order status
Return, refund, or support information
Payment Information
Payments may be processed through third-party payment service providers such as Razorpay.
We may receive transaction-related information such as payment status, transaction ID, payment method, and other information necessary to confirm and manage your order.
We do not intend to store complete card information, such as your full card number or CVV, on our own servers when payment processing is handled by a third-party payment provider.
Your payment information may be processed directly by the relevant payment service provider according to its own privacy policy and security practices.
Information You Provide for Custom Products
If you request a customised product, you may provide information such as:
Images
Artwork
Text
Logos
Measurements
3D files
Product specifications
Other information necessary to produce your order
Please only provide content that you have the right or permission to provide and use.
Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the technologies and services used by the website.
This may include:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate usage information
Date and time of website visits
2. How We Use Your Information
We may use collected information to:
Process and fulfil your orders
Manufacture and customise products
Process payments
Arrange shipping and delivery
Provide order updates
Respond to customer enquiries
Process returns, replacements, cancellations, and refunds
Provide customer support
Prevent fraud and unauthorised transactions
Maintain and improve our website
Understand website usage and performance
Communicate important information relating to your orders
Comply with applicable legal and regulatory requirements
We will use personal information only for legitimate business purposes and as otherwise permitted by applicable law.
3. Payment Processing
LayerBuddy may use Razorpay or other authorised third-party payment providers to process payments.
When you make a payment, relevant information may be shared with the payment provider to process and verify the transaction.
Payment providers may independently collect and process information according to their own privacy policies, terms, and applicable security requirements.
4. Shipping and Delivery
To fulfil an order, we may share necessary information with courier and logistics service providers.
This may include:
Recipient name
Shipping address
Phone number
PIN code
Order and delivery information
We only provide information reasonably necessary to fulfil and deliver your order.
5. Service Providers
We may use trusted third-party service providers to help operate our business and website.
These may include providers for:
Payment processing
Shipping and logistics
Website hosting
Website analytics
Email or communication services
Customer support
Security and fraud prevention
Other essential business operations
These service providers may process personal information on our behalf or independently where required to provide their services.
6. Cookies and Similar Technologies
LayerBuddy may use cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Understand website usage
Improve website performance
Support analytics and other website functions
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
If we introduce advertising or additional tracking technologies in the future, we may update this Privacy Policy and provide any disclosures or choices required by applicable law.
7. Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
Fulfil orders and provide customer support
Maintain business and transaction records
Handle returns, refunds, and disputes
Meet applicable legal, tax, accounting, and regulatory requirements
Protect our legitimate business interests
When personal information is no longer required for these purposes, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.
9. Sharing of Personal Information
We do not sell your personal information as a business practice.
We may share information when reasonably necessary with:
Payment service providers
Courier and logistics partners
Technology and hosting providers
Analytics and website service providers
Customer support providers
Professional advisers
Government authorities or law enforcement agencies where required by law
We may also disclose information where necessary to protect the rights, property, security, or legitimate interests of LayerBuddy, Rawque Studios, our customers, or others.
10. Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Raise concerns regarding the processing of your personal information
Some information may need to be retained where required by law or where necessary for legitimate business purposes.
To make a privacy-related request, please contact us using the contact information provided below.
11. Children’s Privacy
LayerBuddy does not knowingly collect personal information from children for the purpose of independently creating accounts or making purchases.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact details provided on the LayerBuddy website.
Please include sufficient information for us to identify and respond to your request.
LayerBuddy
Operated by Rawque Studios
hello@layerbuddy.com
(+91) 8006502002