Shipping & Delivery
Last Updated: September 26, 2026
LayerBuddy is a 3D printing e-commerce brand operated by Rawque Studios. We currently deliver orders across India.
Order Processing
Most LayerBuddy products are 3D printed after an order is placed. Because of this, your order requires some time for production, quality checking, packaging, and dispatch.
Orders are generally processed within 2–5 business days after successful payment confirmation.
Products that are customised, personalised, or made to order may require additional processing time. If a product requires a different production timeline, it will be mentioned on the product page or communicated to you before production.
Delivery Time
Once your order has been dispatched, delivery generally takes approximately 3–7 business days within India.
Therefore, most standard orders are expected to reach you within approximately 5–12 business days from the date of successful payment.
Please note that these are estimated delivery timelines and are not guaranteed delivery dates. Delivery times may vary depending on your location, courier availability, weather, holidays, and other circumstances beyond our control.
Shipping Charges
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, LayerBuddy may offer free shipping on selected products, orders, or promotional campaigns. Any such offer will be subject to the terms displayed at the time of purchase.
Order Tracking
Once your order has been dispatched, we will provide tracking information whenever tracking is available for the selected shipping service.
Please allow some time for the tracking information to become active after the shipment has been handed over to the courier.
Delivery Address
Please make sure that your shipping address, PIN code, phone number, and other delivery details are accurate before placing your order.
If you need to change your delivery address after placing an order, contact us as soon as possible. We will try to accommodate the request if the order has not yet been dispatched.
Once an order has been dispatched, changing the delivery address may not be possible.
Delayed Deliveries
While we work to dispatch and deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:
Courier or transportation delays
Severe weather
Public holidays
Natural disasters
Operational disruptions
Government restrictions
Remote or difficult-to-service locations
Other unforeseen circumstances
If your order is significantly delayed, please contact us with your order number and we will help you check its status.
Failed Delivery or Returned Shipments
A shipment may be returned to LayerBuddy if the delivery address is incorrect or incomplete, the recipient is unavailable after repeated delivery attempts, the shipment is refused, or other delivery issues occur due to circumstances attributable to the customer.
If a shipment is returned to us, we may contact you regarding re-shipment.
Additional shipping charges may apply for re-shipping an order.
Any refund, where applicable, will be handled in accordance with our Return, Refund & Cancellation Policy.
Damaged During Delivery
We carefully inspect and package our products before dispatch. However, products can occasionally be damaged during transportation.
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number
Photos or video of the outer packaging
Photos of the shipping label
Photos or video of the damaged product
A brief description of the issue
Depending on the circumstances, we may provide a replacement, replacement part, refund, or another appropriate resolution in accordance with our Return, Refund & Cancellation Policy.
Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.
Please provide your order number along with photographs or video of the received package and products.
We will review the issue and provide an appropriate resolution.
Custom & Made-to-Order Products
Customised, personalised, and made-to-order products may require additional production time.
The estimated production timeline will be mentioned on the relevant product page or communicated to you before production where applicable.
Because these products are produced according to specific customer requirements, cancellation or changes may not be possible once production has started. Please refer to our Return, Refund & Cancellation Policy for more information.
Contact Us
If you have any questions about shipping, delivery, or an existing order, please contact us through the contact details provided on our website.
Please include your order number whenever contacting us about an existing order so that we can assist you more quickly.
LayerBuddy
Operated by Rawque Studios
hello@layerbuddy.com
(+91) 8006502002